Privacy Policy

Treaclemoon is a brand owned by Blue Orange Brand Management Ltd (‘We’) are committed to protecting and respecting your privacy.


This privacy policy tells you all you need to know about how we, ‘treaclemoon’ collect, use and protect any information that you provide us with when using this website, including cookies (not the tasty baked treats sadly, but information your browser stores each time you visit a website).

Here at treaclemoon we know that privacy is really important when shopping online, so rest assured that whenever we ask you for any personal information, it’s kept safe and sound. We don’t like to snoop, we just want to use the basic information we get from you to make your shopping experience that bit more personal.


By shopping with us online you are accepting the terms set out in this privacy policy and treaclemoon’s Terms and Conditions. If you are a young treaclemoon enthusiast under the age of 16, you’ll need to get your parent's or guardian's consent before giving us any personal information.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.


We may collect and process the following data about you:

Information that you provide by filling in forms on our site or via our treaclemoon “app” – my treaclemoon creation.  This includes information provided at the time of ordering products or requesting further services. We may also ask you for information when you report a problem with our site.


If you contact us, we may keep a record of that correspondence;


Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.



​What are cookies? Not quite as tasty as they sound, but not scary either; cookies are tiny text files stored on your computer when you visit certain web pages, used to keep track of what you have in your basket, and to remember when you return to our site.


Cookies help us to do things like resolve errors and to show you products you might like when browsing online. They don't harm your computer and they don't store anything really personal like bank details or your home address, so there's nothing to worry about.


Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website are set out below.


Strictly necessary cookies – these are cookies that are essential to the operation of our website;


Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website;


Functionality cookies – These cookies are used to recognise you when you return to our website;


Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.


We may monitor traffic to our site and collect the following information:


The IP address of your computer;

The referring website from which you have got to our website from

They enable us:

To make ongoing improvements to our website based on this data;

To see our most popular sources of business;

To estimate our audience size and usage pattern;

To store information about your preferences, and so allow us to customise our site according to your individual interests;

To speed up your searches; and

To recognise you when you return to our site.


When you first visit the website, unless you change your cookies settings, we will continue to set all cookies on your device. You can find out how to disable them for your particular browser by clicking “help” on your browser’s menu or by visiting

(opens in a new window – please note that we can’t be responsible for the content of external websites).

However, please be aware that should you choose to disable cookies it may prevent you from taking full advantage of the treaclemoon website and some of the website may fail to work.


At treaclemoon, we promise that your personal information is secure. Every transaction is processed by using the latest industry standards for secure online credit card transactions.

Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Please never send your credit card information via email.


We use information held about you in the following ways:


Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment;

To ensure that content from our site is presented in the most effective manner for you and for your computer;

To provide you with information, products or services that you request from us. 

To allow you to participate in interactive features of our service, when you choose to do so;

To notify you about changes to our service.


Protecting your privacy is very important to us and we take it seriously. So our privacy policy is simple: we will not sell, barter, give away or rent your personal information to any third party outside of treaclemoon and its properties. The only times we may disclose your personal information to third parties are:


In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights, personal safety of person/s. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.


We may disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information. 


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing at any time by contacting us at


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Data Protection Act 1988 (‘the Act’) gives you the right to access information held about you. You have the right to access your information held by us and, where necessary, to have it amended or deleted. We may charge an administration fee in order to meet our costs in providing you with details of the information we hold about you. You will also need to provide us with proof of your identity. If you would like to update, delete or correct your information, or modify your communication preferences, or if you have questions regarding this privacy policy or the use of information collected, you can contact us:



Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to