How long will shipping take?
Standard delivery is 3-10 working days and is typically dispatched via Hermes or Royal Mail. Only orders which weigh less than 2kg are typically dispatched with Royal Mail.
Why is free delivery not working?
Please bear in mind that our free shipping offer applies once your basket totals *OVER* £15 (this excludes the shipping fee). A minimum of £15.01 is required to be entitled to free shipping. If you experience any further issues, please don't hesitate to contact us on email@example.com
Are treaclemoon products vegan?
YES! All of our products are 100% vegan and include natural extracts.
Is treaclemoon cruelty free?
We are 100% cruelty free, we do not test on animals and never will.
What are your shower gel bottles made out of?
We’ve been working on other ways to make our shower gel bottle kinder to the environment. Ocean plastic waste is devastating and we learned that it actually isn’t possible to recycle ocean plastic (this being because it’s now contaminated), we knew we needed to think outside the box. Together with our clever team plus a few bees, gnomes and unicorns, we found a team in South East Asia who stop plastic waste in its tracks, this being key waterways, before it reaches the ocean You can find out more by visiting the official Prevented Ocean Plastic website here: https://www.preventedoceanplastic.com/
Where can I buy treaclemoon?
Our products are available in Asda, Tesco, Waitrose! We also have an online shop where you can get your hands on some online exclusive products.
Treaclemoon are PETA approved vegan and cruelty-free, with 100% natural extracts in every product. Our formulations have *over 95% natural origin according to ISO 16128, including water.